CLS Booking Help Center & FAQ
Find answers to common questions about setting up and using CLS Booking. Browse our guides on account setup, calendar configuration, payment integration, and customer management.
Getting Started
Setting up CLS Booking takes about ten minutes. Create your account, configure your rooms and operating hours, customize your public booking page, and share your booking link with customers. Our setup wizard walks you through each step. If you are migrating from another booking system, our team can help import your existing customer data and upcoming bookings.
Calendar & Scheduling
The drag-and-drop calendar lets you view all rooms side by side. You can set different operating hours for each room, add buffer times between bookings, create recurring reservations, and block out maintenance windows. Conflict detection runs automatically — if two bookings overlap, you will see a warning before saving.
Payments & Billing
CLS Booking uses Stripe for payment processing. Connect your Stripe account in Settings to start collecting deposits and payments from customers. You can set deposit amounts per room or per service type. Refunds can be processed directly from the booking detail page. Your own CLS Booking subscription is managed separately through the billing portal.
Integrations
Embed the booking widget on your website using a simple JavaScript snippet. WordPress users can install our free plugin for shortcode and Gutenberg block support. Shopify and Wix integrations are also available. For custom integrations, Enterprise plan users get full API access with documentation.
Frequently Asked Questions
- How do I reset my password?
- Click the "Forgot password" link on the login page. You will receive an email with a secure link to create a new password. The link expires after 24 hours.
- Can I import data from another booking system?
- Yes. Contact our support team with your export file and we will help migrate your customer records, booking history, and upcoming reservations into CLS Booking.
- How do I contact support?
- You can reach us through the contact page, by email, or through the in-app chat widget. Professional and above plans include priority support with faster response times.
- Is there a mobile app?
- CLS Booking is a responsive web application that works on any device. Open it in your phone or tablet browser and it adapts to your screen size. A dedicated mobile app is on our roadmap.
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