Digital Waivers with E-Signatures — Paperless Liability Protection
CLS Booking digital waivers let you send liability forms to customers before their visit, collect e-signatures on any device, and store signed documents securely — linked directly to each booking record.
Why Digital Waivers
Paper waivers are slow, easy to lose, and create a poor first impression. Customers arrive, stand at a clipboard, fill out a form, and sign before they can start their experience. Digital waivers flip this process. Customers receive the waiver by email or SMS when they book, sign it on their phone at home, and walk in ready to go. Your front desk verifies completion with one click. No paper, no clipboards, no lost forms, no storage boxes.
Automatic Waiver Delivery
When a booking is confirmed, CLS Booking automatically sends the waiver link to the customer via email or SMS. If the waiver is not completed within a configurable timeframe, an automatic reminder is sent. You can customize the waiver content, add venue-specific terms, and include emergency contact fields. Different room types or services can have different waiver templates.
Group Signing
Many venues host group activities — karaoke parties, escape room teams, sports leagues, and birthday celebrations. CLS Booking supports group waivers where the booking organizer receives the link and shares it with all participants. Each person signs individually on their own device. The system tracks which group members have signed and which have not, so your front desk knows the status when the group arrives.
Secure Storage & Retrieval
Signed waivers are stored securely and linked to the booking and customer records. Access any signed waiver from the booking detail page or the customer CRM profile. Waivers include the signer name, signature, timestamp, and IP address for legal validity. Retrieve historical waivers instantly if you need them for insurance claims or legal review.
Frequently Asked Questions
- Are digital waivers legally valid?
- Digital signatures are legally recognized in the United States, Canada, and most countries under e-signature laws such as ESIGN and UETA. Each signed waiver includes the signer name, signature image, timestamp, and IP address. Consult with your legal advisor for jurisdiction-specific requirements.
- Can different rooms have different waiver templates?
- Yes. Create multiple waiver templates and assign them to specific rooms or service types. A karaoke room waiver might differ from a sports court waiver in terms of the specific risks and terms described.
- How does group signing work?
- The booking organizer receives a sharable waiver link. Each participant opens the link on their own device and signs individually. The system tracks completion status for every person in the group.
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