CLS Booking Features — AI Receptionist & Everything You Need to Run a Multi-Room Venue
CLS Booking combines an AI Receptionist that answers calls and books appointments 24/7 with a complete venue management platform. From voice AI and smart scheduling to CRM and payment collection, every feature is designed for businesses that juggle more than one bookable space at a time.
Drag-and-Drop Calendar with Conflict Detection
The calendar is the heart of CLS Booking. View all your rooms side by side in a daily, weekly, or monthly layout. Drag bookings between rooms or time slots, and the system automatically prevents double-bookings with real-time conflict detection. Color-coded rooms and staff assignments make it easy to see your full schedule at a glance. Support for recurring bookings, buffer times between sessions, and custom operating hours per room means you can model your exact venue layout.
Customer CRM with Notes, Files & Tags
Every customer who books with you gets a profile in the built-in CRM. Track booking history, add private notes, upload files like contracts or signed waivers, and tag customers for segmentation. The activity timeline shows every interaction — bookings made, payments collected, waivers signed, and messages sent. Professional plans get full CRM access, while Business and Enterprise tiers add file storage up to 25 GB and AI-powered auto-tagging.
Deposits & Payment Collection via Stripe
Reduce no-shows by collecting deposits at the time of booking. CLS Booking integrates with Stripe to handle secure payment processing, including partial deposits, full prepayment, and refund management. Set deposit rules per room or service — for example, require a 50% deposit for weekend bookings but allow free cancellation on weekdays. All transactions are tracked in your dashboard with automatic reconciliation.
Digital Waivers with E-Signatures
Send liability waivers to customers before they arrive. Waivers support e-signatures, group signing for parties, and automatic reminders. Signed waivers are stored securely and linked to the booking record. This is especially valuable for karaoke venues, sports facilities, escape rooms, and any business where participants need to acknowledge terms before their session.
AI Receptionist — Phone & Chat (Included in Every Plan)
The AI Receptionist answers customer calls and web chat inquiries 24/7. It checks availability, creates bookings, collects deposits, and sends waivers — all without human intervention. Powered by advanced language models with sub-second voice response times, the AI Receptionist handles routine questions so your staff can focus on in-person guests. Included in every paid plan with no add-on fees.
Analytics & Reporting
Track room utilization rates, peak hours, revenue per room, and customer retention. The analytics dashboard shows trends over time so you can make data-driven decisions about pricing, staffing, and room allocation. Export reports for accounting or share them with your team.
Multi-Channel Notifications
Send booking confirmations, reminders, and follow-ups via email, SMS, or WhatsApp. Customize message templates per event type. Automatic reminders reduce no-shows, and two-way messaging lets customers reply directly to reschedule or ask questions.
Frequently Asked Questions
How many rooms can I manage with CLS Booking?
The Starter plan includes 1 staff calendar, Professional supports up to 5, Business up to 20, and Enterprise has no limit. Each calendar can represent a room, court, studio, or any bookable space.
Does CLS Booking integrate with my website?
Yes. You can embed the booking widget on any website using a JavaScript snippet, a WordPress plugin, a Shopify app, or a Wix widget. No coding is required for basic setup.
Is there a free plan?
Yes. The Starter plan is free forever and includes up to 50 bookings per month, 1 calendar, and 100 email notifications. No credit card required to start.
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