AI Receptionist — Answer Every Call, Book Every Appointment
The CLS Booking AI Receptionist answers customer calls, hosted booking-page chat, and embedded website chat around the clock. It checks your live calendar, creates bookings, collects deposits, sends digital waivers, and sends confirmations — all without human intervention. It supports 32 languages and is included in every paid plan.
How It Works
When a customer calls your business number, the AI Receptionist picks up in under two seconds. Deepgram transcribes the caller's speech in real time, and the AI determines their intent — whether they want to check availability, make a booking, reschedule, or ask a question. The AI queries your actual calendar before promising any time slot, then creates the booking and sends a confirmation by email or SMS. The entire interaction takes less than a minute.
Voice & Chat Channels
The AI Receptionist works across three channels: inbound phone calls via Twilio, hosted web chat on your CLS Booking page, and embedded website chat on your own site. Phone calls use Deepgram for speech-to-text and ElevenLabs for natural-sounding voice responses with sub-second latency. Chat channels provide instant text-based support on your booking page or embedded widget. All channels access the same calendar, knowledge base, customer records, and booking logic.
32 Languages with Automatic Detection
The AI Receptionist supports English, French, Spanish, Portuguese, German, Italian, Dutch, Polish, Czech, Romanian, Hungarian, Swedish, Norwegian, Danish, Finnish, Russian, Ukrainian, Turkish, Arabic, Hebrew, Persian, Hindi, Bengali, Urdu, Indonesian, Malay, Thai, Vietnamese, Japanese, Korean, Simplified Chinese, and Traditional Chinese. Language detection is automatic, so the AI responds in the language the caller or visitor uses.
Included in Every Paid Plan
The AI Receptionist is bundled into every paid CLS Booking plan at no extra cost. Professional includes 5,000 AI chat units and 100 voice units per month. Business includes 10,000 chat units and 500 voice units. Enterprise includes 50,000 chat units and 2,000 voice units. No add-on fees and no hidden charges.
Escalation to Human Staff
When the AI cannot resolve a request — a complex question, a complaint, or a customer who prefers speaking to a person — it transfers the call to your team with a warm handoff. The AI summarizes the conversation so your staff has full context before picking up. You control which situations trigger escalation through your dashboard settings.
Frequently Asked Questions
- Does the AI Receptionist replace my front desk staff?
- No. The AI handles routine calls — availability checks, simple bookings, and common questions — so your staff can focus on in-person guests and complex requests. It works alongside your team, not instead of them.
- Can I customize what the AI says?
- Yes. You can configure the AI's greeting, personality, knowledge base, and escalation rules from your dashboard. Add business-specific information like parking instructions, cancellation policies, and room descriptions.
- What languages does the AI Receptionist support?
- The AI Receptionist supports 32 languages including English, French, Spanish, Mandarin, Hindi, Arabic, Portuguese, Japanese, German, Korean, and more. Language detection is automatic — the AI responds in the language the caller or website visitor uses.
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