Deposit Collection for Bookings — Reduce No-Shows by Up to 80%
CLS Booking deposit collection lets you require payment at the time of booking. Deposits are processed securely through Stripe and can be configured per room, per service, or as a percentage of the booking total.
Why Deposits Matter
No-shows are the silent revenue killer for venues. An unreserved room might get a walk-in customer, but a no-show room is guaranteed lost revenue — you turned away other potential customers for a booking that never materialized. Industry data shows that venues without deposits experience no-show rates of 15 to 25 percent. Venues that require deposits reduce that number to under 5 percent. For a 10-room venue running 8 time slots per day, that difference can represent thousands of dollars in recovered revenue each month.
Flexible Deposit Rules
CLS Booking lets you configure deposit rules that match your business model. Set a flat deposit amount per room — $20 for standard rooms, $50 for VIP rooms. Or set a percentage — require 25 percent of the booking total upfront. Apply different rules based on the day of week, time of day, or room type. For example, require deposits for weekend bookings but allow free booking on weekdays. The rules engine handles the logic automatically when customers book online.
Secure Payment via Stripe
All deposits are processed through Stripe, the leading payment platform used by millions of businesses. Customers enter their payment information on a secure Stripe checkout page. CLS Booking never sees or stores credit card numbers. Deposits are transferred to your Stripe account and can be applied to the final bill or refunded if the customer cancels within your policy window.
Automated Reminders & Refund Management
Customers who pay a deposit are already committed, but reminders further reduce no-shows. CLS Booking sends automatic appointment reminders via email, SMS, or WhatsApp at configurable intervals — 24 hours before, 2 hours before, or both. If a customer needs to cancel, you can process full or partial refunds directly from the booking detail page. Refunds are processed through Stripe and reflected in your dashboard immediately.
Frequently Asked Questions
What payment methods are supported for deposits?
Deposits are collected through Stripe, which supports credit cards, debit cards, Apple Pay, Google Pay, and other payment methods depending on your region. Customers pay through a secure Stripe checkout page.
Can I set different deposit amounts for different rooms?
Yes. Each room can have its own deposit rule — a flat amount or percentage. You can also set different rules for peak and off-peak times.
What happens if a customer cancels after paying a deposit?
You control the cancellation and refund policy. Process full refunds, partial refunds, or no refund based on your policy. Refunds are handled through Stripe directly from the CLS Booking dashboard.
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